Shipping and Return Policy
#1 Shipping within India
We ship orders within 2 working days of receiving them. Our working days are Monday to Friday, excluding public holidays. Orders received on Sunday or holidays are dispatched the following Monday or the next working day.
- In case you've ordered more than 5 pieces of the same product OR if the item ordered is marked under pre-order or in production, it may take longer to process your order.
- During busy periods such as holidays or unforeseen circumstances, there may be a delay in processing your order.
- For items not in stock, it could take 2-6 weeks for the item to be dispatched.
In all of these cases, we will keep you informed via email or call.
#2 International Shipping
We ship to most countries outside India, particularly in the USA, Europe, Singapore, and the Middle East.
- For international shipments, the shipping and delivery costs are to be borne by the customer. There may be handling charges as well, since our products must go through airport clearance in India.
- Owing to numerous variables including prerequisites of each country and the import clearance documents provided by the customer, we are unable to estimate the time of delivery of products for international shipments.
3. Cancellation Policy
In case you want to cancel an order, please email email@example.com or call us on +91 9148581222 within 24 hours of placing the order or before the order is shipped out. If you place a cancellation request after 24 hours of ordering the product, we will be unable to recall it and we will not be able to refund it too. Incase for some unavoidable reason you need to return it - the shipping charges will need to be borne by the customer.
shumee toys reserves the right to refuse or cancel an order in case an incorrect price is listed or for any other reason. In such a situation, we will update you via email or call and refund 100% of any payment you may have made.
If a non-delivery or late delivery occurs due to a wrong or incomplete name/address provided by the customer, non-availability of a recipient at the time of delivery, or related reasons on the customer's side, any extra costs incurred by us for re-delivery will be claimed from the customer.
4. Returns Policy
We do not accept return requests due to the nature of materials and the usage of the products - we would like our customers to be ensured of the hygiene of the product as these are for little kids and hence do not take any products back unless there is a transit damage. Books are also not returnable. Return requests for transit damages placed after 24 hours of receiving are unfortunately non-refundable and non-exchangeable.
If the product is damaged
In case you receive a damaged product, please send us an email with the photo of the product received and the Order ID to firstname.lastname@example.org within 24 hours of receiving the product. We can offer you replacement, or refund.
- If you choose to get a replacement, we will pick up and replace the product free of cost.
- If you choose to get a refund instead of a replacement for a defective/damaged product, it will be credited to your original method of payment within 7 working days.
Our products are designed to be sturdy and crafted with care. However, they may break or suffer damages if handled roughly. If the product gets damaged after use we will not be able to accept a return or offer a refund.
Please note that we reserve the right to reject return requests from customers in case of frequent returns from them (> 3 returns in a financial year). Some pin codes are also not feasible for a reverse pickup, in which case we will need to ask you to ship it back to us. We do not offer reverse pickups outside India.
Policy for Subscription Boxes:
Please refer to our the FAQs for subscription for more details on the return policy for the subscription boxes.
5. Using coupons & offers
- shumee coupons are applicable only on purchases made on www.shumee.in.
- Only one coupon code may be used per order.
- Products on slashed pricing are not eligible for further discounts.
- Some coupon codes come with an expiry date; please make sure you use them before their validity expires.
- Some coupon codes exclude certain categories such as books or gift cards.